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If you think a child or an adult with care and support needs is in immediate danger, phone 999.

Making a Referral – Members of the Public

If you are concerned about a child or an adult at risk, you can call the MASH on:

CAMBRIDGESHIRE

Children’s Services: 0345 045 5203

Adult Services: 0345 045 5202

Emergency Duty Team (Out of Hours) 01733 234724.

PETERBOROUGH

Children’s Services: 01733 864180

Adult Services: 01733 747474

Emergency Duty Team (Out of Hours) 01733 234724.

Making a Referral – Professionals

If you have a concern about a child or an adult and wish to make a safeguarding referral, you will need to use the relevant Safeguarding Referral Form (child or adult).

All telephone referrals will need to be followed up in writing within 24 hours by the referring professional.

When making a referral it is important that:

  • All basic details are completed on the referral form (correct names and spellings, family members, date of birth, addresses, ethnicity, first language, disabilities etc)
  • The referral must clearly identify the concerns and the impact on the child/adult at risk as well as what support has been provided previously to help address these concerns and what strengths/resilience is within the family.
  • Referrals should set out what the referrer wants to see happen as a result of the referral, and should include the views of the family and, where appropriate, the child or young person.
  • The more information that is provided, the easier it is for the MASH to make a decision about the best course of action to take.

Once you have completed the referral form it will need to be sent to:

For Cambridgeshire and Peterborough Children – referralcentre.children@cambridgeshire.gov.uk

For Cambridgeshire adults – referral.centre-adults@cambridgeshire.gov.uk

For Peterborough adults – adultsocialcare@peterborough.gov.uk

Assessment Tools

Below are links to some of the assessment tools in order to make a professional judgement about the level of risk to the child or young person.

Self-Neglect & Hoarding

If you are concerned an adult is at significant risk of harm due to self-neglect or hoarding you can use the following risk assessments with a safeguarding adults referral

For more information on Self-Neglect and Hoarding visit

Prevent & Radicalisation

If you have a concern that a child or young person is at risk of illegal extremist activity you should still complete the Cambridgeshire & Peterborough Safeguarding Children Referral Form. The form will ask you to identify this concern as “Prevent (Violent Extremism)”

Local Authority Designated Officer (LADO) Referrals

If you have concerns about an adult working with a child under the age of 18 that you would like to report,  please access the LADO page for more information

For more information

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