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Cultural Competence

The term used to describe a set of skills, values, behaviours and principals that enable professionals to work effectively with service users who have one or more of the protected characteristics, as defined by the Equality Act 2010. Illustrations of these include: disability; ethnicity or race; gender; gender identity; religion and belief; sexual identity/orientation and mental health.

Professionals need to be culturally competent and should not make assumptions about an adult at risk nor their family and as part of ‘informed practice’ should be confident to ask about what their life experiences are in order to meet their needs and to provide the best service.

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