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The Cambridgeshire and Peterborough Multi-agency Protocol for Working with people with Hoarding Behaviours offers clear guidance to staff working with people who exhibit hoarding behaviors.  It sets out a framework for multi-agency partners to work together, using an outcome focused, solution based model. This protocol has been developed in partnership with a range of statutory and non-statutory partners across Cambridgeshire and Peterborough and should be used alongside the Cambridgeshire and Peterborough Multi-Agency Policy and Procedures to Support People who Self-Neglect.

The aims of this protocol are to:

  • Provide guidance on investigating, sharing and understanding information about the risk and challenges related to hoarding, from different professional and community perspectives; and to improve inter-agency knowledge of the legislation that relates to hoarding and to work with incidents in an evidence based, structured, systematic, co-ordinated and consistent way across the professions involved.
  • Establish best practice in working with people who display hoarding , so that staff know how to provide a personalised response in each case which is most likely to gain the best outcome for the person whilst reducing risk, and that respects the person’s rights, choices and autonomy.
  • Develop multi-agency solutions, maximising the use of existing services and resources of professional support and monitoring (e.g. Housing Officers, care and support workers, property maintenance) and focussing on prevention and modification of hoarding s, aiming to reduce the need for formal or compulsory solutions.


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